Dear Customers,

We are currently experiencing service issues affecting some servers located in our Dallas datacenter.

Our technical team is actively investigating the situation and working with the datacenter provider to identify the root cause and restore full service as quickly as possible.

We understand the importance of service availability and are treating this matter with the highest priority. Further updates will be provided as soon as more information becomes available.

Thank you for your patience and understanding.

We are currently experiencing network connectivity issues on our LA01 server located in Los Angeles. Some VPS services may be unreachable or experiencing high latency. Our team is actively investigating and working to resolve the issue as soon as possible. We apologize for any inconvenience this may cause.

Update: Our LA01 server in Los Angeles is currently under a SYN flood/DDoS attack targeting port 6379. This is causing high server load and network instability. Our team is actively working with the datacenter to mitigate the attack. Some VPS services may experience intermittent connectivity or high latency during this time. We will provide further updates as the situation develops. We apologize for the inconvenience.

Dallas03 server is currently experiencing issues. We are investigating the problem and will provide updates on the progress.

Update: Dear Customer,

We are currently in the process of updating the IP addresses for the following networks:

• Kansas City — Network: 154.51.248.x  | This range will be available until May 10, 2026.

• Los Angeles — Network: 158.51.78.0/24| This range will be active until May 28, 2026.

Here is what you need to know:

→ Los Angeles

A new IP address will be added to your VM. Your current Los Angeles IPs will remain active until May 28th. After that date, only the new IP will be in use. If you restart your VM before May 28th, it will automatically start using the new IP.

→ Kansas City

The new IP will be active for one additional week.

No action is required on your end at this time. However, please make sure to update any firewall rules, DNS records, or configurations that reference the old IPs before the transition deadline.

CHANGE IP:

If you have any questions, please don't hesitate to reach out.

We are currently experiencing technical issues with our Dallas AMD 7950X node. Our team is actively working to resolve the problem and restore full service as quickly as possible.

Affected services may experience downtime during this period.

We apologize for any inconvenience and appreciate your patience.

Updates will be provided as the situation progresses.