We are currently experiencing issues with our Dallas server (AMD 7950X).
Our team is actively investigating the situation in coordination with the datacenter. We will provide updates and further information as soon as they become available.
Thank you for your patience.
Incident reported: 04/01/2026 09:01 amFixed
At approximately 15:06 pacific time our NOC began to see machines dropping offline in our Dallas, TX location. We are investigating
UPDATE 15:13 pacific time. We are seeing high temperatures on core network devices, we are continuing to investigate.
UPDATE 15:43 pacific time. We are seeing high temperatures across many devices that are still online. We suspect that there is an HVAC issue with the facility, and we have reached out to the facility. We are also ensuring our own on-call technicians are enroute. Further updates will be posted when information is available. All appropriate resources have been engaged.
UPDATE 15:52 pacific time. Facilities personnel have arrived at the datacenter and CRAC units are being re-energized, as well as additional rooftop units. It will take approximately 30 minutes to cool down the facility to levels that are acceptable for servers to power up without damage. Further updates will be posted when information is available.
Incident reported: 28/12/2025 07:05 pmAll services have been restored. If you are experiencing any issues with your Dallas service, please open a support ticket.
UPDATE 17:21 pacific time. All network devices have been brought back up, and we are now working on individual servers.
UPDATE 16:25 pacific time. The facility is cooling off, however still too warm to begin powering equipment back up. We estimate approximately 15 minutes more until the facility is at acceptable temperatures to begin powering equipment back up.
Migration in progress
We would like to inform you of the definitive closure of our Ashburn location. Due to ongoing issues and the high costs imposed by the datacenter, it is no longer feasible for us to maintain our server there.
We have not achieved absolutely anything, and the bandwidth invoices are far too high for the low usage we have. We transferred around 10 TB yesterday and the generated invoice was $50. This is impossible to sustain. We have requested the data center to ship the server to Kansas City. This will take time. We regret any inconvenience this may cause, but this situation is beyond our control.
Incident reported: 26/12/2025 05:36 pm
Finally, we have reached an agreement with the datacenter to prevent excessive bandwidth usage, so Ashburn is now back online. If you are still experiencing issues with your VM, please open a support ticket
The server is currently powered off to prevent additional bandwidth charges from being generated by the data center. We are waiting for a response from the data center so we can proceed with shipping the server to Kansas City
We would like to inform you of the definitive closure of our Ashburn location. Due to ongoing issues and the high costs imposed by the datacenter, it is no longer feasible for us to maintain our server there.
As a result, the server will be relocated to Kansas City in January 2026. The exact migration date will be communicated once it is confirmed.
Thank you for your understanding.
Incident reported: 24/12/2025 05:36 pmWe have reached an agreement with the data center to maintain our service in Ashburn and reduce the price of bandwidth. We hope to continue maintaining service at this location.
The Ashburn node has been completely shut down. Due to the high bandwidth costs imposed by the data center, we have been forced to permanently discontinue operations in Ashburn. We will begin the transfer to Kansas City immediately.
Today we have finished all the corrections, and the migration has finally been completed. From now on, we expect to maintain 100% uptime, which is our main objective in Los Angeles. We appreciate your patience and apologize for any inconvenience caused.
Incident reported: 24/11/2025 02:40 pmFixed
