We're currently experiencing an issue with the Los Angeles node. It is being reviewed by the datacenter team. We appreciate your understanding and will update you as soon as this is resolved.
Incident reported: 09/07/2026 03:03 amWe wanted to provide you with an update regarding today's service interruption.
All services are now fully operational.
Root cause: The outage was caused by a hardware issue on one of our network switches. We identified a similar issue a few weeks ago and applied a firmware update at the time, expecting it to resolve the underlying cause. However, the issue has recurred, indicating the firmware update was not sufficient to address it.
Resolution: Our team acted promptly to restore service, and all systems are currently stable and operational.
Next steps: Since this issue has recurred despite the previous firmware update, we've determined that a firmware update alone will not provide a permanent fix. We are now evaluating a replacement switch to permanently resolve this issue and prevent future occurrences.
We apologize for any inconvenience this may have caused and appreciate your patience. We'll keep you informed as we move forward with the hardware replacement.
We are currently experiencing technical issues on our Kansas City node. Some services may be affected. Our team is working on it and will provide updates shortly.
Incident reported: 27/06/2026 08:32 amWe want to inform you that our Kansas server experienced an unplanned outage on June 28th due to a filesystem failure caused by extreme I/O pressure from a specific workload.
Our team identified the root cause, restored service, and implemented monitoring and preventive measures to reduce the risk of recurrence. All services have been fully operational since then.
Customers affected by the downtime will receive a prorated credit applied to their account as compensation.
We apologize for the disruption and thank you for your patience.
Dear Customer,
We are writing to inform you that all services are back online following the unexpected downtime earlier today. We sincerely apologize for any inconvenience this may have caused.
Our team has identified and resolved the issue. We are continuing to monitor our infrastructure closely to prevent recurrence. A full incident report will be shared once our internal review is complete.
Please take a moment to verify that your VPS is fully operational. If you notice anything out of the ordinary, do not hesitate to open a support ticket and we will assist you promptly.
Thank you for your patience and understanding.
Best regards,
Support Team
We are currently experiencing a DDoS attack targeting our Kansas City datacenter. This is causing slowness and connectivity issues on servers located in this region. Our team is actively mitigating the attack. We will provide updates as the situation progresses. We apologize for the inconvenience.
Incident reported: 24/06/2026 11:29 amfixed
We're currently experiencing issues affecting services hosted in our Los Angeles location. Our team is actively working to resolve them. We apologize for the inconvenience and will post updates as we make progress.
Incident reported: 22/06/2026 09:31 amFixed
We are currently experiencing a large-scale DDoS attack targeting our Kansas City datacenter. Our team and datacenter providers are actively working to mitigate the impact and restore full service as soon as possible.
We apologize for the inconvenience and will provide updates as the situation develops. Thank you for your patience.
Incident reported: 17/06/2026 02:22 amFixed
