We have identified an issue with our network switch that may cause reduced upload speeds for some customers. Replacing the affected switch is required, and we are currently working to arrange the replacement.
Resolution may take some time. We apologize for the inconvenience and appreciate your patience while we work to restore normal network performance.
Incident reported: 25/08/2026 10:04 amDone
The server migration from the Los Angeles data center to the Las Vegas facility will begin today, July 26, 2026, at 5:00 PM (Los Angeles Time).
Starting at that time, all designated servers and related equipment will be taken offline, decommissioned, and carefully packed for transportation.
The shipment is scheduled to depart on July 27, 2026, with delivery to the Las Vegas data center. During this period, the affected systems will remain unavailable until the migration process is completed and the equipment is installed at the destination.
Updates will be provided as the migration progresses.
Incident reported: 26/07/2026 12:47 pmServer Migration Update – Services Are Back Online
We are pleased to inform you that the datacenter has completed the installation of the servers, and all systems are now online.
If you are still experiencing any issues accessing your VM, please open a support ticket so our team can assist you as quickly as possible.
As previously announced, we will be applying service credits to your account over the next few days. Depending on your account, this may be provided as account credit or as an additional month of service. If your invoice is due soon, we will most likely mark it as paid on your behalf.
We sincerely apologize for the inconvenience caused during this migration and appreciate your patience and understanding.
We will also be publishing a more detailed document explaining the migration process, including why it was necessary and why it was carried out in this manner.
We have an update and the servers will be arriving at the data center in Las Vegas tomorrow, July 31. We hope that the data center will install them immediately on the same day.
The servers have already been dropped off at the UPS Store and are in the process of being shipped to the Las Vegas datacenter.
We have alerted the data center that UPS has not yet picked up the servers, so they can look into the cause of the delay.
The label has been created & UPS may pick up the package by today. Here are the tracking i'd for the package - 1Z0EH8680311056908 & 1Z0EH8680319203690.
We're currently experiencing an issue with the Los Angeles node. It is being reviewed by the datacenter team. We appreciate your understanding and will update you as soon as this is resolved.
Incident reported: 09/07/2026 03:03 amWe wanted to provide you with an update regarding today's service interruption.
All services are now fully operational.
Root cause: The outage was caused by a hardware issue on one of our network switches. We identified a similar issue a few weeks ago and applied a firmware update at the time, expecting it to resolve the underlying cause. However, the issue has recurred, indicating the firmware update was not sufficient to address it.
Resolution: Our team acted promptly to restore service, and all systems are currently stable and operational.
Next steps: Since this issue has recurred despite the previous firmware update, we've determined that a firmware update alone will not provide a permanent fix. We are now evaluating a replacement switch to permanently resolve this issue and prevent future occurrences.
We apologize for any inconvenience this may have caused and appreciate your patience. We'll keep you informed as we move forward with the hardware replacement.
We are currently experiencing technical issues on our Kansas City node. Some services may be affected. Our team is working on it and will provide updates shortly.
Incident reported: 27/06/2026 08:32 amWe want to inform you that our Kansas server experienced an unplanned outage on June 28th due to a filesystem failure caused by extreme I/O pressure from a specific workload.
Our team identified the root cause, restored service, and implemented monitoring and preventive measures to reduce the risk of recurrence. All services have been fully operational since then.
Customers affected by the downtime will receive a prorated credit applied to their account as compensation.
We apologize for the disruption and thank you for your patience.
Dear Customer,
We are writing to inform you that all services are back online following the unexpected downtime earlier today. We sincerely apologize for any inconvenience this may have caused.
Our team has identified and resolved the issue. We are continuing to monitor our infrastructure closely to prevent recurrence. A full incident report will be shared once our internal review is complete.
Please take a moment to verify that your VPS is fully operational. If you notice anything out of the ordinary, do not hesitate to open a support ticket and we will assist you promptly.
Thank you for your patience and understanding.
Best regards,
Support Team
We are currently experiencing a DDoS attack targeting our Kansas City datacenter. This is causing slowness and connectivity issues on servers located in this region. Our team is actively mitigating the attack. We will provide updates as the situation progresses. We apologize for the inconvenience.
Incident reported: 24/06/2026 11:29 amfixed
