Dear valued client,
We are writing to inform you that we have made the decision to close our Los Angeles datacenter operations and relocate to a new facility in Las Vegas. This move is the direct result of a significant rental cost increase imposed by our current datacenter, making it no longer viable to continue operating from that location.
Earlier this year, we made a substantial investment to upgrade the network infrastructure of our Los Angeles servers, migrating to a higher-quality provider to deliver better performance for our clients. Six months later, the datacenter announced a steep increase in rental costs citing high energy expenses in the region, leaving us with no sustainable path forward in Los Angeles.
How does this affect you?
During the migration process, your services may experience an estimated downtime of 48 to 72 hours. We sincerely apologize for the inconvenience this may cause.
Your options before the migration:
1. Early Migration to Dallas – You may request to have your service migrated to our Dallas nodes ahead of the Las Vegas move.
2. Fresh Reinstallation in Ashburn or Kansas – You may request a full reinstallation on either of these nodes.
3. Prorated Refund – If Las Vegas is not a suitable option for you, you may request a refund for the remaining time on your service.
4. Dedicated Servers – All dedicated servers will be fully relocated to Las Vegas.
Important conditions:
- Plans at $10, $15, and $20 are not eligible for early migration to other nodes. These are entry-level plans that do not include this service.
- Promotional 2-for-1 plans where your Los Angeles service is complimentary are also not eligible for early migration.
What stays the same:
Your Los Angeles IP addresses will not change. You will keep the exact same IPs after the migration is complete.
Downtime compensation:
Once the migration to Las Vegas is finalized, all affected clients will receive account credits for the downtime experienced.
We understand this news is frustrating, and we genuinely appreciate your patience and understanding. You will receive a follow-up email with the exact migration date and estimated downtime window as soon as it is confirmed.
For any questions or to request one of the available options, please open a ticket with our support team.
Sincerely,
The Support Team
